This Privacy Policy is issued by Honey Universal Digital Private Limited (operating as Honey Translation & Interpretation Services, accessible at https://honeytranslation.com).

In the language services industry, client documents, oral discussions, and media files often contain confidential business secrets, intellectual property, patient medical records, and legal briefs. We treat confidentiality not as an afterthought, but as the foundational pillar of our global operations.

This policy governs all services, including Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), On-Site Interpretation, Conference Interpretation, and Certified Document Translation.

We collect only the minimum required information necessary to provide accurate quotations and execute requested linguistic services:

• Contact & Corporate Identity: Name, corporate email, phone number, organization name, job title, and invoicing address.
• Linguistic Source Materials: Written source documents, PDF files, audio/video recordings submitted for transcription or translation, glossaries, and context briefing notes.
• Interpretation Call Metadata: Date, start/end timestamps, call duration, originating telephony number, and language pair for billing and quality audit purposes. We do not record live OPI or VRI audio/video conversations unless explicitly mandated and contracted by the client for legal recordkeeping.
• Technical Usage Data: IP address, browser type, referral source, and device telemetry gathered automatically to protect our portal against cyber-threats.

We process collected information strictly on lawful bases:

We NEVER monetize your data: We do not sell, rent, license, or trade client source materials, translations, or personal information to third-party data brokers, marketers, or artificial intelligence scraping scrapers.

Every interpreter, translator, project manager, and quality editor affiliated with Honey Universal Digital Private Limited is bound by an ironclad, legally enforceable Non-Disclosure Agreement (NDA) and professional Code of Ethics prior to receiving any assignment.

Healthcare Protected Health Information (HIPAA)

For hospitals, clinical research organizations, and telehealth providers, our medical interpreters adhere to the Health Insurance Portability and Accountability Act (HIPAA) standards. All voice and video interpretation channels operate over encrypted conduits, ensuring Protected Health Information (PHI) remains secure.

European Union General Data Protection Regulation (GDPR)

When handling data originating from the European Economic Area (EEA), we adhere to the GDPR data minimization principles. Where cross-border data transfers occur, we implement European Commission approved Standard Contractual Clauses (SCCs).

Our technological infrastructure incorporates military-grade defensive security:

• Encryption in Transit: All website traffic, client portals, and file upload endpoints are enforced via TLS 1.3 with SHA-256 certificates.
• Encryption at Rest: Stored documents and client archives are safeguarded using AES-256 bit hardware-level encryption.
• Role-Based Access Control (RBAC): Linguists are only granted temporary, view-only access to files pertinent to their assigned project.

We do not maintain files longer than operationally necessary. Following project delivery and client acceptance:

• Completed translation files are retained in encrypted cold storage for 60 days to facilitate client amendments or re-certification requests.
• Upon expiration of the agreed contractual retention period, or upon written request by the client, files are permanently shredded using DoD 5220.22-M cryptographic sanitization.

Our portal utilizes essential cookies for authentication and language selector preference retention. We also utilize aggregated, non-personally identifiable telemetry (such as Google Analytics and Zoho WebForms) to improve website navigation and responsiveness. You may adjust your browser settings to reject cookies at any time.

You maintain full control over your personal information. Under applicable privacy laws, you have the right to:

• Request access to the personal data we hold regarding your corporate account.
• Request immediate rectification of inaccurate or outdated contact information.
• Demand immediate erasure ("Right to be Forgotten") of your archived files.
• Withdraw consent for marketing communications at any time.